If you live in the UK that may seem like a rather silly question but I’ve been thinking a lot about the NHS recently and I’m not sure it’s such a straightforward answer.

Let’s get a couple of things out of the way first:

1. we all have an emotional reaction to the NHS, as an institution it is well loved.
2. we nearly all also accept it isn’t performing to it’s best ability at the moment & needs to change.

So taking those two things as read ( if you disagree on either please let me know by commenting) let’s have a look at who the NHS’s customers actually are. Continue reading →