If you live in the UK that may seem like a rather silly question but I’ve been thinking a lot about the NHS recently and I’m not sure it’s such a straightforward answer.
Let’s get a couple of things out of the way first:
- we all have an emotional reaction to the NHS, as an institution it is well loved.
- we nearly all also accept it isn’t performing to it’s best ability at the moment & needs to change.
So taking those two things as read ( if you disagree on either please let me know by commenting) let’s have a look at who the NHS’s customers actually are. Continue reading